Terms of Service

Last updated: July 2026

1. Acceptance of Terms

By accessing or using the Patiento platform (“Service”), operated by Patiento (“we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Service.

2. Description of Service

Patiento is an AI-powered communication platform that enables clinics and healthcare providers (“Clinics” or “you”) to automate and manage patient messaging through WhatsApp and other messaging channels. The Service includes AI-generated responses, patient lead qualification, conversation management, and related analytics.

3. Account Registration

You must provide accurate, complete, and current information when creating an account.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
You must notify us immediately of any unauthorized use of your account.
You represent that you have the authority to bind the Clinic to these Terms.

4. Clinic Obligations

As a Clinic using Patiento, you agree that:

You are solely responsible for the content of messages sent through the Service, including AI-generated responses configured on your behalf.
You have obtained all necessary patient consents for processing personal and health-related data through our platform.
You will comply with all applicable laws and regulations, including data protection laws (GDPR, KVKK), healthcare regulations, and telecommunications laws.
You will not use the Service for sending spam, unsolicited messages, or any content that is illegal, harmful, or infringes on third-party rights.
You will maintain the accuracy of your clinic information, treatment details, pricing, and staff reply templates provided to the platform.

5. AI-Generated Content

Patiento uses artificial intelligence to generate message responses based on your clinic's configured data, protocols, and past staff replies. You acknowledge that:

AI-generated responses are provided as a tool to assist your team and do not replace professional medical judgment.
You remain fully responsible for reviewing and supervising AI-generated communications with patients.
Patiento does not provide medical advice, diagnosis, or treatment recommendations. Any medical content in messages is based on your clinic's provided materials.

6. Fees and Payment

Fees for the Service are set forth in the applicable order form or subscription plan.
All fees are non-refundable except as required by law or explicitly stated otherwise.
We may change our fees with 30 days' notice. Continued use after the change constitutes acceptance.

7. Intellectual Property

Patiento and its licensors retain all rights, title, and interest in the Service, including all software, algorithms, designs, and documentation.
You retain all rights to the content, messages, and data you provide or generate through the Service (“Clinic Data”).
You grant us a limited license to use Clinic Data as necessary to provide and improve the Service.

8. Data Processing

The processing of personal data through the Service is governed by our Privacy Policy and, where applicable, a separate Data Processing Agreement (DPA) with your Clinic. For Turkish clinics, our data processing relationship is further detailed in the KVKK & GDPR.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may suspend access for maintenance, updates, or emergencies. We will make reasonable efforts to provide advance notice of planned downtime.

10. Limitation of Liability

To the fullest extent permitted by law, Patiento shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability is limited to the amount paid by you for the Service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Patiento and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your Clinic Data, or your violation of these Terms.

12. Termination

You may terminate your account at any time by contacting us. Fees for the current billing period are non-refundable.
We may suspend or terminate your account for violation of these Terms, with reasonable notice where practicable.
Upon termination, your right to access the Service ceases. We will delete or return Clinic Data in accordance with our data retention practices and applicable law.

13. Third-Party Services

The Service integrates with third-party platforms, including WhatsApp (Meta Platforms, Inc.) and other messaging channels. Your use of these integrations is subject to the respective third-party terms and policies. Patiento is not responsible for third-party service availability or data handling.

14. Governing Law

These Terms are governed by the laws of the Republic of Turkey. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Istanbul, Turkey.

15. Changes to Terms

We may modify these Terms from time to time. Material changes will be communicated via email or through the platform. Continued use after the effective date constitutes acceptance of the modified Terms.

16. Contact

For questions about these Terms, please contact us at [email protected].

Terms of Service

Last updated: July 2026

1. Acceptance of Terms

2. Description of Service

3. Account Registration

You must provide accurate, complete, and current information when creating an account.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
You must notify us immediately of any unauthorized use of your account.
You represent that you have the authority to bind the Clinic to these Terms.

4. Clinic Obligations

As a Clinic using Patiento, you agree that:

You are solely responsible for the content of messages sent through the Service, including AI-generated responses configured on your behalf.
You have obtained all necessary patient consents for processing personal and health-related data through our platform.
You will comply with all applicable laws and regulations, including data protection laws (GDPR, KVKK), healthcare regulations, and telecommunications laws.
You will not use the Service for sending spam, unsolicited messages, or any content that is illegal, harmful, or infringes on third-party rights.
You will maintain the accuracy of your clinic information, treatment details, pricing, and staff reply templates provided to the platform.

5. AI-Generated Content

Patiento uses artificial intelligence to generate message responses based on your clinic's configured data, protocols, and past staff replies. You acknowledge that:

AI-generated responses are provided as a tool to assist your team and do not replace professional medical judgment.
You remain fully responsible for reviewing and supervising AI-generated communications with patients.
Patiento does not provide medical advice, diagnosis, or treatment recommendations. Any medical content in messages is based on your clinic's provided materials.

6. Fees and Payment

Fees for the Service are set forth in the applicable order form or subscription plan.
All fees are non-refundable except as required by law or explicitly stated otherwise.
We may change our fees with 30 days' notice. Continued use after the change constitutes acceptance.

7. Intellectual Property

Patiento and its licensors retain all rights, title, and interest in the Service, including all software, algorithms, designs, and documentation.
You retain all rights to the content, messages, and data you provide or generate through the Service (“Clinic Data”).
You grant us a limited license to use Clinic Data as necessary to provide and improve the Service.

8. Data Processing

9. Service Availability

10. Limitation of Liability

11. Indemnification

12. Termination

You may terminate your account at any time by contacting us. Fees for the current billing period are non-refundable.
We may suspend or terminate your account for violation of these Terms, with reasonable notice where practicable.
Upon termination, your right to access the Service ceases. We will delete or return Clinic Data in accordance with our data retention practices and applicable law.

13. Third-Party Services

14. Governing Law

These Terms are governed by the laws of the Republic of Turkey. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Istanbul, Turkey.

15. Changes to Terms

16. Contact

For questions about these Terms, please contact us at [email protected].

Terms of Service

Last updated: July 2026

1. Acceptance of Terms

2. Description of Service

3. Account Registration

You must provide accurate, complete, and current information when creating an account.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
You must notify us immediately of any unauthorized use of your account.
You represent that you have the authority to bind the Clinic to these Terms.

4. Clinic Obligations

As a Clinic using Patiento, you agree that:

You are solely responsible for the content of messages sent through the Service, including AI-generated responses configured on your behalf.
You have obtained all necessary patient consents for processing personal and health-related data through our platform.
You will comply with all applicable laws and regulations, including data protection laws (GDPR, KVKK), healthcare regulations, and telecommunications laws.
You will not use the Service for sending spam, unsolicited messages, or any content that is illegal, harmful, or infringes on third-party rights.
You will maintain the accuracy of your clinic information, treatment details, pricing, and staff reply templates provided to the platform.

5. AI-Generated Content

Patiento uses artificial intelligence to generate message responses based on your clinic's configured data, protocols, and past staff replies. You acknowledge that:

AI-generated responses are provided as a tool to assist your team and do not replace professional medical judgment.
You remain fully responsible for reviewing and supervising AI-generated communications with patients.
Patiento does not provide medical advice, diagnosis, or treatment recommendations. Any medical content in messages is based on your clinic's provided materials.

6. Fees and Payment

Fees for the Service are set forth in the applicable order form or subscription plan.
All fees are non-refundable except as required by law or explicitly stated otherwise.
We may change our fees with 30 days' notice. Continued use after the change constitutes acceptance.

7. Intellectual Property

Patiento and its licensors retain all rights, title, and interest in the Service, including all software, algorithms, designs, and documentation.
You retain all rights to the content, messages, and data you provide or generate through the Service (“Clinic Data”).
You grant us a limited license to use Clinic Data as necessary to provide and improve the Service.

8. Data Processing

9. Service Availability

10. Limitation of Liability

11. Indemnification

12. Termination

You may terminate your account at any time by contacting us. Fees for the current billing period are non-refundable.
We may suspend or terminate your account for violation of these Terms, with reasonable notice where practicable.
Upon termination, your right to access the Service ceases. We will delete or return Clinic Data in accordance with our data retention practices and applicable law.

13. Third-Party Services

14. Governing Law

These Terms are governed by the laws of the Republic of Turkey. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Istanbul, Turkey.

15. Changes to Terms

16. Contact

For questions about these Terms, please contact us at [email protected].